We are so grateful you have trusted us with your care. We have listed some procedures and information related to new patient scheduling and processing in our office.

• We do require a referral to better care for you and understand your needs.

• Once we receive your referral, our Nurse Practitioners will review the information.

• The referral is then is placed with our referral coordinators for scheduling.

• We call each patient at least two times to attempt scheduling.

  • We schedule a “NEW PATIENT” visit along with a “SECOND VISIT”. The second visit is scheduled approximately two weeks after the initial visit.

  • The two weeks in between the appointments provides time for lab testing to be completed and processed.

• We then send out a new patient packet to be completed prior to the new patient visit, this can be sent out one of two ways:

  • Electronically

  • Via mail

    • We assure you that while it may seem like a lot of paperwork and personal questions, every question we ask is for the benefit of the patient and assists us in being as thorough as possible.

  • NEW PATIENT visit

    • This is when you will meet your provider and the rest of our office staff. We will discuss your health history, recent symptoms, recent visits with other providers, previous testing that has been done. We will discuss lifestyle and anything else that may be pertinent depending on each individuals needs.

      • We then order the testing appropriate for each individual patient

  • SECOND VISIT

    • This is to ensure that any testing that we ordered to aid us in atimely and accurate diagnosis is discussed promptly with each patient. We believe each patient has the right to discuss such an extensive workup one on one with their provider so everything is understood. We print a copy of each patients testing and discuss them each one by one.

    • We diagnosis and educate during this visit if appropriate.

  • We pride ourselves in our thorough assessment of new patients. We employ a unique comprehensive approach as there are several things that cause pain and chronic illness and it is our responsibility to find our patients answers that can help them. With this being said, our workup is extensive yet customizable to fit each individuals needs.

• If you have any questions at all or are having any issues completing the paperwork, please do not hesitate to call our office. Our referral coordinators can be reached at

  517-339-1676 ext 1, you can ask for Bryana or Kayla.